Mali after-sales: response time, parts lead time and billing

After-sales in Mali is anchored at Dakar and the inland cities beyond it; warranty scope, response time and parts lead time decide what a day of downtime really costs.

Then fix the response time: local service points often promise 24 hours on site, but rainy seasons and remote mining areas stretch it. State arrival time and parts delivery separately.

Assess parts lead time by category: filters and seals can be stocked locally, while main pumps and control units usually fly in, measured in weeks.

Write warranty term, response time and parts commitments into acceptance terms, and hand over service point and parts hub locations at delivery. When applying this in Mali, have the local agent review it before it goes into the offer.